On bithomp it shows that the flare address was added / transaction went through

On bithomp it shows that the flare address was added / transaction went through… Although, on flare.tools it says my xrp account is not eligible to claim spark. Does anyone know why this is? I followed all the steps on xrptoolkit for my Nano S.

Did your address exist prior to Snapshot date 12th December 2020? Is it your own wallet or exchange wallet?